Customer Care and Service Course

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Date
1999
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Ministry Of Agriculture
Abstract
When a customer walks in the door, calls on the telephone or writes to your organization, that customer expects a service. Without proper preparation, you can't provide that service that the customer expects. And when you don't provide the service that the customer expects, then the customer becomes dissatisfied and starts looking for other alternative providers of the same service. Even if the customer continues doing business with you they are less likely to buy additional products and services or recommend your compan'y to other potential customers.
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